Mobile App Support
Fix Call Disconnections in Chat To Clients CRM Mobile App
Resolve call disconnection issues by configuring the correct permissions for background app refresh and microphone access on your mobile device.
What You'll Learn
If your calls disconnect immediately when using the Chat To Clients CRM mobile app, the issue typically stems from disabled background app refresh or missing microphone permissions. This prevents the app from maintaining active call sessions.
This guide walks you through enabling the required permissions on both iOS and Android devices to ensure uninterrupted calling functionality.
1
Why Calls Disconnect in the Mobile App
When calls disconnect immediately upon answering in the Chat To Clients CRM mobile app, the root cause is typically one or both of the following permission issues:
Background App Refresh Disabled — The app cannot maintain active sessions when running in the background, causing calls to drop when the screen locks or you switch apps.
Microphone Access Denied — Without microphone permissions, the app cannot capture audio input, which terminates the call connection immediately.
Both permissions must be enabled to ensure stable call functionality. Follow the platform-specific instructions below to configure your device correctly.
2
How to Enable Background App Refresh on iOS
Background App Refresh allows the Chat To Clients CRM app to maintain call connections even when the app is not actively displayed on your screen. Follow these steps to enable it on your iPhone or iPad:
Step 1
Open iOS Settings
Launch the Settings app from your home screen.
Step 2
Navigate to General Settings
Scroll down and tap General.
Step 3
Access Background App Refresh
Tap Background App Refresh from the General menu.
Step 4
Enable Global Background Refresh
At the top of the screen, ensure Background App Refresh is set to either Wi-Fi or Wi-Fi & Cellular Data (not Off).
Step 5
Enable for Chat To Clients CRM App
Scroll through the list of apps and locate Chat To Clients CRM. Toggle the switch to enable Background App Refresh for the Chat To Clients CRM app.
Configuration Complete
Background App Refresh is now enabled for Chat To Clients CRM. Your calls will remain connected even when the app is in the background.
3
How to Enable Microphone Permissions on iOS
Microphone access is required for the Chat To Clients CRM app to capture audio during calls. Follow these steps to grant microphone permissions:
Step 1
Open iOS Settings
Launch the Settings app from your home screen.
Step 2
Locate the Chat To Clients CRM App
Scroll down through your installed apps and tap Chat To Clients CRM.
Step 3
Enable Microphone Access
Find the Microphone option and toggle it to On (the switch will turn green).
Permission Granted
Microphone access is now enabled for Chat To Clients CRM. You can make and receive calls with audio capture working correctly.
4
How to Enable Background App Refresh on Android
On Android devices, background app refresh functionality is managed through battery optimization settings. Follow these steps to ensure Chat To Clients CRM can maintain call connections:
Step 1
Open Android Settings
Launch the Settings app from your app drawer or home screen.
Step 2
Navigate to Apps
Tap Apps (or Apps & notifications depending on your Android version).
Step 3
Select Chat To Clients CRM App
Scroll through your app list and tap Chat To Clients CRM.
Step 4
Access Battery Settings
Tap Battery or Battery usage from the app info screen.
Step 5
Disable Battery Optimization
Select Unrestricted or Don't optimize to prevent Android from limiting Chat To Clients CRM's background activity. This ensures the app can maintain call connections when running in the background.
Note
Menu names and paths may vary depending on your Android device manufacturer and OS version. Look for options labeled "Battery optimization," "Background restrictions," or "Power saving exclusions."
Configuration Complete
Background activity is now unrestricted for Chat To Clients CRM. The app can maintain call sessions even when the screen is off or other apps are in use.
5
How to Enable Microphone Permissions on Android
Granting microphone permissions allows the Chat To Clients CRM app to capture audio during calls. Follow these steps to enable microphone access on Android:
Step 1
Open Android Settings
Launch the Settings app from your app drawer or home screen.
Step 2
Navigate to Apps
Tap Apps (or Apps & notifications depending on your Android version).
Step 3
Select Chat To Clients CRM App
Scroll through your app list and tap Chat To Clients CRM.
Step 4
Access Permissions
Tap Permissions from the app info screen.
Step 5
Enable Microphone Access
Tap Microphone and select Allow or Allow only while using the app.
Permission Granted
Microphone access is now enabled for Chat To Clients CRM. You can make and receive calls with audio capture working correctly.
6
Frequently Asked Questions
Q: Why do my calls work fine on the desktop app but disconnect on mobile?
Desktop browsers typically grant persistent permissions and don't apply battery-saving restrictions. Mobile operating systems (iOS and Android) require explicit permissions for background activity and microphone access to protect user privacy and battery life. Follow the steps in this guide to configure your mobile device correctly.
Q: Will enabling background app refresh drain my battery faster?
Background app refresh uses minimal battery power when the app is not actively performing tasks. Chat To Clients CRM only maintains background activity during active calls or when checking for notifications. The impact on battery life is negligible compared to the benefit of uninterrupted call functionality.
Q: I've enabled all permissions but calls still disconnect. What should I do?
First, verify that both background app refresh and microphone permissions are enabled by revisiting the Settings menu. If the issue persists, try restarting your device and testing a call again. Some Android devices have additional manufacturer-specific battery management settings that may need adjustment. Contact Chat To Clients CRM support if the problem continues after trying these steps.
Q: Do I need to grant these permissions every time I update the Chat To Clients CRM app?
No. Once you grant these permissions, they persist across app updates. However, major iOS or Android OS updates may occasionally reset some permission settings, so it's worth checking your permissions again if you experience call disconnections after an operating system upgrade.
Q: Can I receive calls while using other apps on my phone?
Yes. With background app refresh enabled, Chat To Clients CRM can maintain call sessions even when you switch to other apps, check emails, or browse the web. The call audio will continue uninterrupted as long as both permissions (background refresh and microphone) remain enabled.
Q: Are these permission requirements the same for tablets?
Yes. iPads use the same iOS permission system as iPhones, and Android tablets use the same Android permission system as phones. Follow the appropriate iOS or Android instructions in this guide based on your tablet's operating system.
Q: What happens if I disable these permissions after enabling them?
If you disable background app refresh or microphone permissions, calls will begin disconnecting immediately upon answering, just as they did before you enabled the permissions. You'll need to re-enable these permissions following the steps in this guide to restore call functionality.
Q: Does Chat To Clients CRM access my microphone when I'm not on a call?
No. Chat To Clients CRM only activates microphone access during active calls. iOS and Android display visual indicators (such as an orange dot on iOS or a microphone icon on Android) whenever an app is actively using the microphone, providing transparency about microphone usage.
