How to Review and Retry Failed PayPal Payouts in Affiliate Manager

Affiliate Manager now detects failed and denied PayPal payouts automatically and shows them in dedicated tabs on the Payouts page. Account owners can see why a payout failed and send it back for payment themselves, without waiting for Chat To Clients CRM Support or engineering to change the payout status.

Key Capabilities

Automatic detection: Affiliate Manager re-checks the status of each PayPal payout after it is submitted, so failed and denied payouts are picked up without any manual action.
Processing tab: Lists payouts that PayPal has not finished processing yet.
Failed tab: Lists payouts that failed or were denied, along with the failure reason when PayPal provides one.
Retry Payment: Moves a failed payout back to Approved for Payout so you can pay it again.

Who Can Use This Feature

Account owners and admins who manage affiliate payouts in Affiliate Manager.

How to Review Failed PayPal Payouts

Go to Marketing > Affiliate Manager > Payouts.
Select the Processing tab to see payouts that PayPal is still confirming. No action is needed on these. They move to Paid or Failed once PayPal returns a final status.
Select the Failed tab to see payouts that PayPal declined or could not complete. Each row shows a Payment Failed status and, when available, the reason.
To check the details of a payout, click the 3-dot menu on the row and choose View Contact, View Commission, or View Payment Status.

Note: The Processing and Failed tabs appear only when there is at least one payout in that state. If you do not see them, you have no payouts that are in progress or failed.

How to Retry a Failed Payout

Go to Marketing > Affiliate Manager > Payouts > Failed.
Review the failure reason, and resolve it first if you can. For example, confirm the affiliate's PayPal payout details are correct.
Click the 3-dot menu on the payout and select Retry Payment.
The payout moves to the Approved for Payout tab.
From the Approved for Payout tab, pay the affiliate again using your usual payout flow.

Important: Retry Payment does not send the payment immediately. It only returns the payout to Approved for Payout so that you can re-attempt the payment.

Failed vs. Denied Payouts

The Failed tab is separate from the existing Denied Payout tab:

Failed: Payouts you approved and attempted that PayPal declined or could not complete.
Denied Payout: Payouts that were denied manually from within Affiliate Manager.

Frequently Asked Questions

Why can't I see the Failed or Processing tab?
These tabs are shown only when at least one payout is in that state. They appear automatically when needed.

Does Affiliate Manager show why PayPal declined the payout?
Yes, when PayPal returns a reason, it is shown in the Failed tab and on the payout details. If PayPal does not provide a reason, none is displayed.

Will retrying a payout pay the affiliate twice?
No. Retry Payment applies only to the failed payout you select and moves it back to Approved for Payout. No payment is sent until you pay it again.

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PayPal Payout Failure Visibility and Retry.mp4
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Last updated Thu, 8 Oct, 2026 at 2:17 AM

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