Grey Label API documentation

This article explains how White Label partners can access and share Grey Label API Documentation from the Chat To Clients CRM domain. It covers what changed, why the Chat To Clients CRM-hosted documentation is useful, how it helps reduce Chat To Clients CRM branding exposure in customer-facing developer resources, and when partners should use it with customers, external developers, or integration teams.

You can access the Chat To Clients CRM API Documentation here. 

TABLE OF CONTENTS

• What is Grey Label API Documentation on the Chat To Clients CRM Domain?
• Key Benefits of Grey Label API Documentation
• When To Use the Chat To Clients CRM API Documentation
• Chat To Clients CRM API Documentation vs. API/Branded Domain
• How To Set Up Grey Label API Documentation Access
• Frequently Asked Questions

What is Grey Label API Documentation on the Chat To Clients CRM Domain?

Grey Label API Documentation gives White Label partners a developer documentation experience hosted on the Chat To Clients CRM domain. This allows agencies and partners to share API documentation with customers, developers, and integration teams without exposing Chat To Clients CRM-specific branding in customer-facing resources.

API documentation is now available at the Chat To Clients CRM documentation site, giving partners a cleaner and more consistent way to support external development and integration workflows. This update is designed for agencies that need a more branded developer experience while still giving technical users access to the API reference materials they need.

Key Benefits of Grey Label API Documentation

Grey Label API Documentation helps partners create a more seamless technical experience for customers and external developers. By using the Chat To Clients CRM-hosted documentation, agencies can reduce brand confusion, simplify documentation sharing, and keep developer workflows aligned with White Label environments.

• Grey-labeled developer experience: Share API documentation from the Chat To Clients CRM domain without customer-facing Chat To Clients CRM-specific branding.
  
  
• Easier documentation sharing: Provide customers, developers, and integration partners with a direct documentation link that better supports White Label use cases.
  
  
• Consistent partner experience: Keep developer documentation aligned with Grey Label and White Label environments.
  
  
• Reduced brand exposure: Help prevent customers from seeing platform-specific references when reviewing API documentation.
  
  
• Improved integration workflows: Make it easier for technical teams to access API documentation while building or maintaining integrations.

When To Use the Chat To Clients CRM API Documentation

The Chat To Clients CRM API documentation is best suited for partner-led, customer-facing, or external developer scenarios where a grey-labeled experience is preferred. It gives technical users access to API documentation while helping agencies maintain a more branded customer experience.

Use the Chat To Clients CRM API documentation when:

• Sharing API documentation with customers
  
  
• Providing documentation to an external developer or integration partner
  
  
• Supporting White Label or Grey Label customer environments
  
  
• Helping a customer’s technical team review API capabilities
  
  
• Reducing Chat To Clients CRM-specific branding exposure in shared developer resources

For general developer resource navigation, partners may also reference the existing Chat To Clients CRM API documentation and Developer Resources articles in the Help Center. The Chat To Clients CRM API Documentation article remains the main Help Center resource for API documentation context, while the Chat To Clients CRM documentation link provides the grey-labeled documentation experience.

Chat To Clients CRM API Documentation vs. API/Branded Domain

The Chat To Clients CRM API documentation and the API/Branded Domain are different tools that serve different purposes. Understanding the difference helps prevent confusion when configuring branded experiences or sharing developer documentation.

Chat To Clients CRM API Documentation is the hosted documentation experience available at the Chat To Clients CRM domain. It is used for viewing and sharing grey-labeled API documentation.

API/Branded Domain is used to customize system-generated links in Chat To Clients CRM, such as branded links sent from system-generated communications. It is not required to access or share the Chat To Clients CRM API documentation. The API/Branded Domain setup is covered separately in the Branding System-Generated Links article.

Important: No DNS or custom domain setup is required to access the Chat To Clients CRM API documentation.

Screenshot Placeholder: Add a comparison screenshot or callout graphic showing “Chat To Clients CRM API Documentation” versus “API/Branded Domain” to clarify the difference between documentation access and branded system-generated links.

How To Set Up Grey Label API Documentation Access

Accessing Grey Label API Documentation does not require a setup process inside Chat To Clients CRM. Partners can open the Chat To Clients CRM documentation link and share it directly with customers, developers, or integration teams as needed.

To access and share the Chat To Clients CRM API documentation:

1. Open the Chat To Clients CRM API documentation.
   
   
2. Review the available API documentation based on the integration or development use case.
   
   
3. Share the Chat To Clients CRM documentation link with customers, external developers, or integration partners when a grey-labeled documentation experience is preferred.
   
   
4. Use the documentation alongside relevant Help Center resources, such as Private Integrations or Developer Marketplace setup, when building custom integrations or Marketplace apps. Private Integrations are used for secure custom connections, while Developer Marketplace resources support app development workflows.
   
   
5. Confirm with the developer or customer which API areas, authentication method, scopes, or endpoints they need before beginning implementation.

Frequently Asked Questions

Q: Does this update change existing API functionality?
No. Based on the release note, this enhancement is focused on documentation hosting, branding, and reference updates. It does not indicate changes to API behavior, authentication, scopes, endpoints, or existing integrations.

Q: Do existing integrations need to be updated?
Existing integrations do not need to be updated solely because the documentation is now available on the Chat To Clients CRM domain. Developers should only update integrations if a separate API release or endpoint change requires it.

Q: Who should use the Chat To Clients CRM API documentation?
White Label partners, agencies, customers, external developers, and integration partners can use the Chat To Clients CRM documentation when a grey-labeled documentation experience is preferred.

Q: Can partners share the Chat To Clients CRM API documentation with customers?
Yes. The purpose of this enhancement is to help partners share API documentation directly with customers and developers without exposing Chat To Clients CRM-specific branding in the documentation experience.

Q: Is a custom domain required to use the Chat To Clients CRM API documentation?
No. The documentation is already hosted on the Chat To Clients CRM domain. Partners do not need to configure DNS, an API/Branded Domain, or a whitelabel domain to access it.

Q: Is the Chat To Clients CRM API documentation the same as the API/Branded Domain?
No. The Chat To Clients CRM API documentation is used for viewing and sharing developer documentation. The API/Branded Domain is used for branding system-generated links.

Q: Should I use the Chat To Clients CRM documentation or the Chat To Clients CRM API documentation?
Use the Chat To Clients CRM documentation when sharing documentation in customer-facing, White Label, or Grey Label scenarios. Use Help Center API articles when you need broader guidance, explanations, or support resources.

Q: Does the Chat To Clients CRM documentation remove all Chat To Clients CRM branding?
The release note states that Chat To Clients CRM branding and references were removed from documentation pages and API references to align with a grey-labeled experience.