How to reconnect broken Marketplace Apps?
In case developers lose access to access token or refresh token due to any reason - either due to an incident from Chat To Clients CRM or due to an error on the developer's end - we have provided a solution.
You can now use the Reconnect API to get back the authorisation code that can be used in Get Access Token API (OAuth - Authorisation grant flow) to get back a new set of access and refresh tokens.
This enables you to reinstate the connection without having to trouble your users.
For Sub-Account App connections:
curl --location 'https://services.leadconnectorhq.com/oauth/reconnect' \
--header 'Content-Type: application/json' \
--data '{
"clientKey": "<client_id>",
"clientSecret": "<client_secret>",
"locationId": "<locationID where the app was installed>"
}'For Agency connections:
curl --location 'https://services.leadconnectorhq.com/oauth/reconnect' \
--header 'Content-Type: application/json' \
--data '{
"clientKey": "<client_id>",
"clientSecret": "<client_secret>",
"companyId": "<company where the app was installed>"
}'Response of the API:
{
"authorizationCode": "<auth_code>",
"expiresAt": "2024-10-08T13:35:43.887Z",
"traceId": "trace-ID-ref"
}IMPORTANT: If you are concerned on how do I receive Official Support for Chat To Clients CRM API-Related Issues or Broken Marketplace Apps? Please visit https://developers.Chat To Clients CRM.com/ for API documentations and support.